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We are currently aware of an issue where users with specific roles that have billing access enabled are still unable to view billing reports as expected. Our team is actively working to identify and resolve the root cause of this issue. Workaround: Partner Admins and Manager Admins are still able to access billing reports normally. Our Operations team can also assist in providing billing reports upon request. We apologize for any inconvenience this may cause and appreciate your patience while we work toward a resolution. Further updates will be shared as progress is made.

We are currently experiencing an issue on the Manage Client page where users may be unable to access their clients. Affected users may see the following message: “No clients match your search or filter criteria. Try adjusting your search or filter settings.” Our team is actively investigating and working on a fix. Workaround to access clients: Deployment Stats view: disable the Positive Opt-in filter Micro Trainings and Newsletter Engagement view: disable both the Received MT/NL and Positive Opt-in filters Important note: This workaround is only for regaining access to clients. At this time, you will not be able to view these fields globally through those filtered views. You can still review them on an individual client basis. We will share another update as soon as a fix is available.