Cisco Duo

We are investigating a third-party carrier issue affecting VoIP and SMS services in the Australia region. Customers in Australia may experience delays or failures when using phone call or SMS authentication. Other Duo authentication methods, such as Push Delivery, are not expected to be impacted and can be used as an alternate method of authentication if available. Our team is monitoring the carrier issue and working with the provider as needed. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

We have identified the issue related to SMS for UAE region and are working to resolve it. Users have the option to use alternative auth methods, like Duo Push or VoIP. Please check back here or subscribe to updates for any changes.

We are currently investigating an issue affecting AI Assistant functionality in the US-W1 (US West-1) region. Users may experience errors or be unable to access AI Assistant features. Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible. Please check back here or subscribe to updates for the latest information.