IT Glue

We are aware of a problem where BCDR assets paired to server1405 can experience degraded offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where BCDR users paired to server5856 can experience degraded offsite capabilities. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We have identified an issue introduced in the latest device software release related to agents running 32 bit versions of Windows Server 2003 and Windows XP where screenshot verification and local virtualization fails to start. We are currently investigating the issue to determine the cause and potential fix. In the meantime, we have verified that cloud virtualizations are still functional for any DR scenarios. We will provide more information as it becomes available.

We are aware of a problem where some customers hosted on pod 'des1-saas-p1' are experiencing backup performance degradation for some SharePoint services. The Kaseya R&D Team has identified the issue and are actively working to resolve it. In the meantime, the R&D team has temporarily decreased the daily backup frequency on pod 'des1-saas-p1' from 3x per day to 2x per day to help maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where BCDR assets paired to server1405 can experience degraded offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Creating or saving Monitoring Policies fails with "could not execute statement" error. The Kaseya R&D Team are investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where BCDR users paired to server5856 can experience degraded offsite capabilities. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-143' may experience degraded performance, which can result in slower-than-average backup and restore speeds. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We have identified an issue introduced in the latest device software release related to agents running 32 bit versions of Windows Server 2003 and Windows XP where screenshot verification and local virtualization fails to start. We are currently investigating the issue to determine the cause and potential fix. In the meantime, we have verified that cloud virtualizations are still functional for any DR scenarios. We will provide more information as it becomes available.

We are aware of a problem where users paired to server 'gbe2-dtc-server-157' in the UK region can experience degraded offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some device filters on Merlot and Pinotage are failing to load with an error pop-up saying: "Device Filter results were not able to be returned." The Kaseya R&D Team are investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently investigating an issue affecting some customers hosted on pods 'use1-saas-p7' and 'use1-saas-p8', where performance degradation has been observed affecting all backups. The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.

We are aware of a problem where Agent-based alerts are not being raised on the platform for Datto RMM on the Merlot platform The Kaseya R&D Team are aware of the issue and are investigating the root cause. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently investigating an issue affecting some customers hosted on pod use1-saas-p5, where backup performance degradation has been observed for certain SharePoint services. The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.

We are aware of a problem where Endpoint Backup v2 registration, backup, restore requests are not initiating successfully. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of an issue affecting backup performance for some customers hosted on pod use1-saas-p9. Our R&D team is actively working to restore the service to full capacity. In the meantime, backup processing may be delayed, but the team is working to ensure daily backups are completed within the 24-hour window. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Datto Networking DNA devices' dynamic DNS addresses have been inadvertently configured with an incorrect private IP address. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some customers hosted on pod 'des1-saas-p1' are experiencing backup performance degradation for some SharePoint services. The Kaseya R&D Team has identified the issue and are actively working to resolve it. In the meantime, the R&D team has temporarily decreased the daily backup frequency on pod 'des1-saas-p1' from 3x per day to 2x per day to help maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Datto BCDR users in the Germany region associated with server3818 may experience reduced offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Jobs and Audits are experiencing delays on the Zinfandel Platform. The Kaseya R&D Team Investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem currently affecting Restores and Exports for Datto SaaS Protection that requires the Restore/Export service to be temporarily disabled. The Kaseya R&D Team has identified the issue and are actively working on a fix. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where SaaS Protection customers hosted on node 'usw3-pod-1' are experiencing backup degradation. The Kaseya R&D Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are investigating an issue impacting AU5 partners where some DWP Report Files are not opening in browser or agent. Other regions are not affected. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/

We are aware of a problem where Datto BCDR users associated with Server3935 may experience disruptions affecting offsite synchronization and offsite restore operations. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where SaaS Protection customers hosted on node 'use1-bfyii-2378' are currently unreachable and are receiving an error when attempting to access their accounts. The Kaseya R&D Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'aue1-saas-p0' are currently experiencing degraded backup performance for SharePoint and Teams services. The Kaseya R&D team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are currently experiencing degraded backup performance for SharePoint and Teams services. The Kaseya R&D team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently experiencing service disruption for US - VSA136, where administrators may be unable to login to UI. Our team is actively working to restore functionality at this time. We apologize for any inconvenience. - Cloud Operations Team