Kaseya

We have identified an increased rate of backup failures due to error "Critical backup failure during data transfer (Certificate error communicating with Agent)". Our R&D team has been alerted to this and is actively investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The Kaseya R&D teams are working on resolving an issue impacting the publishing of third party application packages. Recent updates published by vendors to managed third party applications do not currently appear as available and get installed in Datto RMM Advanced Software Management, VSA10 3rd Party Software Patching and VSA9 3rd-Party Software. Subscribe to the Kaseya Status Page for up-to...

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We have identified an increased rate of backup failures due to error "Critical backup failure during data transfer (Certificate error communicating with Agent)". Our R&D team has been alerted to this and is actively investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The Kaseya R&D teams are working on resolving an issue impacting the publishing of third party application packages. Recent updates published by vendors to managed third party applications do not currently appear as available and get installed in Datto RMM Advanced Software Management, VSA10 3rd Party Software Patching and VSA9 3rd-Party Software. Subscribe to the Kaseya Status Page for up-to...

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'usw3-saas-p1' may experience degraded backup performance for some M365 services. The Kaseya R&D team has identified the issue and are actively working toward a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Web Remote Sessions Fail to Connect for Specific Web Remote Versions

Web Remote fails to connect and 502's.

We are experiencing a partial service disruption on na1vsa37 that may affect the application functionality. Our team is working to restore functionality on the instance at this time. We apologize for any inconvenience. - Kaseya Cloud Operations Team

We are aware of a problem where Datto Direct to Cloud Agent Pairing Services are currently failing. The Kaseya R&D Team is investigating the issue at this time. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently experiencing service disruption for US - NA1VSA04, where administrators may be unable to login to UI. Our team is actively working to restore functionality at this time. We apologize for any inconvenience. - Cloud Operations Team

We are aware of a problem where latency and 'service unavailable' errors are displaying for Kaseya Quote Manager due to an Azure service issue. The Kaseya R&D Team is monitoring the event and investigating potential mitigation options. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where new Endpoint Backup v2 deployments in the UK region will fail to process. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently experiencing service disruption for US - NA1VSA04, where administrators may be unable to login to UI. Our team is actively working to restore functionality at this time. We apologize for any inconvenience. - Cloud Operations Team

We are aware of a problem where new Endpoint Backup v2 deployments in the UK region will fail to process. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Network Glue connectors return an error indicating that network data could not be retrieved. The Kaseya R&D Team has identified the issue and is working on a solution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some customers attempting to access their SaaS Protection accounts hosted on pod 'des1-saas-p0' may receive a "504 Gateway Timeout" error. The Kaseya R&D Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Endpoint Backup v2 users can experience intermittent issues with backups, restores and deployment issues. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We will be performing maintenance on Datto SaaS Protection node ‘use1-bfyii-288' starting Monday December 29th which will require the node to be taken offline temporarily. The maintenance is estimated to take 3-4 days to complete. During this downtime, customers hosted on node ‘use1-bfyii-288' will experience impact to systems and related services to Datto SaaS Protection including: Account ...