Sage
Last 30 Days
Ongoing Incidents
HMRC Issues
We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions) -Sage Sole Trader -Making Tax Digital (MTD) -Sage 200 Standard (UKI) -Sage 200 Professional SPC (UKI) -Sage 50 UK -Brightpearl -Sage Intacct -Sage Business Cloud Payroll -Sage 50 Payroll Cloud Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
Incidents in the last 30 days
HMRC Issues
We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions) -Sage Sole Trader -Making Tax Digital (MTD) -Sage 200 Standard (UKI) -Sage 200 Professional SPC (UKI) -Sage 50 UK -Brightpearl -Sage Intacct -Sage Business Cloud Payroll -Sage 50 Payroll Cloud Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
Sage Network - Partial Outage
We have identified an issue preventing customers in France from accessing certain folders when logging in to the Collaborative Portal. When attempting to access certain folders they are receiving the following error: "You do not have access to this entity. The selected entity is invalid or you do not have access to it. Please select another entity from the list below". After clearing cache and restarting their browsers some customers are regaining access to these folders. The products/services affected are: - Sage 50 - Sage 100 - Sage X3 - Sage FRP 1000 (FR) - Batigest - Sage Business Cloud Bureau (FR) - Sage Connect
Le Portail Public de Facturation (PPF), FYI
Le Portail Public de Facturation (PPF) du gouvernement connaît actuellement une demande exceptionnellement élevée, ce qui entraîne des temps de réponse plus lents que la normale. Par conséquent, les clients pourraient constater certains retards dans le traitement ainsi que dans la livraison des documents pendant cette période. Il s’agit d’un problème affectant une plateforme externe et non d’un problème lié aux services ou à l’infrastructure de Sage. L’équipe d’assistance du PPF a confirmé qu’elle travaille activement au rétablissement des niveaux de service habituels dans les meilleurs délais. ------------------------------------- The Government's Public Invoicing Portal (PPF) is currently experiencing exceptionally high demand, resulting in slower than normal response times. As a result, customers may experience delays in document processing and delivery during this period. This issue is affecting an external platform and is not related to Sage services or infrastructure. The PPF support team has confirmed that they are actively working to restore normal service levels as quickly as possible.
Sage Business Cloud Accounting ZA - Operational
We identified an issue where customers in South Africa were presented with error message “ sorry you have been blocked” when attempting to create invoices and access banking screens. The issue is now resolved, and the service is performing as expected.
Notifications Service - Partial Outage
Le service fonctionne comme prévu. Notre priorité est d'éviter toute récidive, et nous surveillons donc de près le service. Les produits et services concernés sont : - Sage Business Cloud Payroll - Payments Out Service - Sage ACS - Sage Accès PA (SAPA) - Sage SFD ----------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. The impacted product/services include: - Sage Business Cloud Payroll - Payments Out Service - Sage ACS - Sage Accès PA (SAPA) - Sage SFD
HMRC - MTD - Operational
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: - Sage Partner Edition (VAT Centre) - Sage Personal Tax (Personal Tax Viewer) - Sage Business Cloud Accounting UK (MTD VAT Submissions) - Sage Sole Trader - Making Tax Digital (MTD) - Sage 200 Standard (UKI) - Sage 200 Professional SPC (UKI) - Sage 50 UK - Brightpearl - Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
3rd Party Provider - HMRC - Degraded Performance
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: - Sage Partner Edition (VAT Centre) - Sage Personal Tax (Personal Tax Viewer) - Sage Business Cloud Accounting UK (MTD VAT Submissions) - Sage Sole Trader - Making Tax Digital (MTD) - Sage X3 (Single Tenant) - Sage 200 Standard (UKI) - Sage 200 Professional SPC (UKI) - Sage 50 UK - Brightpearl - Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
E-invoicing France - invoicing France
We identified an issue that was affecting the E-Invoicing onboarding workflow. The issue affected onboarding requests and caused the final customer registration status to take longer than usual to be completed. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.