Sage
Last 30 Days
Incidents in the last 30 days
HMRC - MTD
We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: Sage Partner Edition (VAT Centre) Sage Personal Tax (Personal Tax Viewer) Sage Business Cloud Accounting UK (MTD VAT Submissions) Sage Sole Trader Making Tax Digital (MTD) Sage X3 (Single Tenant) Sage 200 Standard (UKI) Sage 200 Professional SPC (UKI) Sage 50 UK Brightpearl Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
HMRC - MTD - Operational
We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: Sage Partner Edition (VAT Centre) Sage Personal Tax (Personal Tax Viewer) Sage Business Cloud Accounting UK (MTD VAT Submissions) Sage Sole Trader Making Tax Digital (MTD) Sage X3 (Single Tenant) Sage 200 Standard (UKI) Sage 200 Professional SPC (UKI) Sage 50 UK Brightpearl Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
Sage Commerce - Partial Outage
We have identified an intermittent global issue preventing customers managing subscriptions. Customers are being presented with an error message: "We couldn't process your request". All other product functionalities are performing as expected. We are investigating. The products/services affected are: -Sage For Accountants -Sage For Partners -Sage Active -Sage Business Cloud Accounting UKI, NA, ZA -Sage Business Cloud Payroll -My Sage -Client Management -Sage Business Cloud Payroll International -Sage Sole Trader
Autorenewal Codes ZA - Partial Outage
We have identified that updating the registration codes for customers in South Africa is not working for the following products: -Sage 50 Accounts ZA -VIP Payroll -Pastel Payroll -Sage Business Cloud Payroll Professional. These codes are required by the customers to use the products. As a workaround customers can reach out to customer services to obtain the registration codes. We are currently investigating.
HMRC FPS Submissions - Degraded Performance
We identified an issue preventing customers in the UK from completing FPS submissions in the products listed below: Sage 50 Payroll Sage Business Cloud Payroll Customers are presented with “not been possible to connect to mailbox” error when attempting to submit. We are engaged with third-party, HMRC and waiting for updates.
E-Invoicing - Partial Outage
Nous avons identifié deux problèmes distincts sur la plateforme de facturation électronique : Certaines factures envoyées par des clients en France ne sont pas livrées avec succès. Un problème intermittent empêche les clients français de s’inscrire (onboarding) sur la plateforme de facturation électronique. Nous sommes actuellement en cours d’investigation. La liste des produits affectés par ce problème est la suivante : Sage Active Sage FRP 1000 (FR) Sage FRP 1000 (FR) Partner Cloud Sage 50 FR Sage Online Sage 100 Partner Cloud (FR) Sage X3 ------------------------------------------------ We have identified two different issues on the E-Invoicing Platform: - Some of the invoices sent by customers in France are not being delivered successfully. -There is an intermittent issue preventing French customers from onboarding to the E-Invoicing platform. We are currently investigating. The list of products affected by this issue are: -Sage Active -Sage FRP 1000 (FR) -Sage FRP 1000 (FR) Partner Cloud -Sage 50 FR -Sage Online -Sage 100 Partner Cloud (FR) -Sage X3 We are currently investigating.
Companies House Service (CHS) - Degraded Performance
We have identified degraded performance impacting customers in the UK. Users are experiencing delays when processing filings, with submissions remaining stuck in a “sent” status in Companies House. We are waiting for Companies House updates.
Companies House Service (CHS) - Degraded Performance
We have identified degraded performance impacting customers in the UK. Users are experiencing delays when processing filings, with submissions remaining stuck in a “sent” status in Companies House. We are waiting for Companies House updates.