Sage
Last 30 Days
Ongoing Incidents
HMRC - MTD
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions)- -Making Tax Digital (MTD) -Sage X3 (Single Tenant) -Sage 200 Standard (UKI) -Sage 200 Professional SPC (UKI) -Sage 50 UK -Brightpearl -Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
HMRC - Payroll Submissions
We identified an issue in the UK preventing customers in the UK from completing payroll submissions in the products listed below: -Sage 50 Payroll -Sage Business Cloud Payroll Customers will be presented with an "System failure" error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
HMRC secure mailbox - Partial Outage
We have identified that customers in the UK are receiving an "It has not been possible to establish a connection to your HMRC Mailbox" error when trying to access the HMRC secure mailbox from Sage 50 Payroll. If you are experiencing this issue please reach out HMRC’s Online Services Helpdesk and provide the following information: - Inform them that your are obtaining a ‘Request failed, reason unknown’ error when trying to retrieve notices from the DPS. - Last date a successful retrieval was made, and the first they obtained this error message. This will help HMRC support with the investigations.
Incidents in the last 30 days
HMRC - MTD
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions)- -Making Tax Digital (MTD) -Sage X3 (Single Tenant) -Sage 200 Standard (UKI) -Sage 200 Professional SPC (UKI) -Sage 50 UK -Brightpearl -Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
HMRC - Payroll Submissions
We identified an issue in the UK preventing customers in the UK from completing payroll submissions in the products listed below: -Sage 50 Payroll -Sage Business Cloud Payroll Customers will be presented with an "System failure" error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
Sage DPW Cloud - Partial Outage
We identified an intermittent issue preventing customers in Austria from opening PDF documents correctly. Customers are presented with error message when attempting to attempting to open PDF documents. As workaround, customers can download the PDF to open it separately. We are currently investigating.
HMRC secure mailbox - Partial Outage
We have identified that customers in the UK are receiving an "It has not been possible to establish a connection to your HMRC Mailbox" error when trying to access the HMRC secure mailbox from Sage 50 Payroll. If you are experiencing this issue please reach out HMRC’s Online Services Helpdesk and provide the following information: - Inform them that your are obtaining a ‘Request failed, reason unknown’ error when trying to retrieve notices from the DPS. - Last date a successful retrieval was made, and the first they obtained this error message. This will help HMRC support with the investigations.
Sage Intacct Planning - Operational
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. Earlier today we identified an issue preventing a subset of customer preventing from accessing Sage Intacct Planning through SSO.
Sage South Africa Customer Services Telephony - Operational
We’re currently experiencing an issue with our telephone lines in South africa. Our teams are working to resolve this as a priority. Please use online support channels in the meantime. Thank you for your patience.
Sage Business Cloud Accounting (NA) - Degraded Performance
We are investigating a potential issue with the service. An update will be provided within 30 minutes. ----------------------------------------------- Nous enquêtons actuellement sur un problème potentiel avec le service. Une mise à jour sera fournie dans les 30 minutes.
HMRC Submissions - Operational
We identified that customers in the UK are being presented with error message "HMRC are currently experiencing delays processing submissions, you can close the wizard and check again later" when making HMRC submissions. The products/services impacted are: Sage 50 Payroll SBC Payroll UKI We are engaged with third-party, HMRC, waiting for updates.