Shopify

Some customers may be experiencing errors when attempting to checkout on Shopify Payments Portugal.

Our Help Center and live chat support may be intermittently unavailable due to a technical issue. Sidekick may also be experiencing issues when fetching Help Center documents. We’re investigating and will keep you updated. For the time being, please contact our 24/7 support team using another method.

Storefronts may be currently be displaying 500 errors. We are investigating and will keep you updated.

Merchants may experience issues when trying to access the Shopify Point of Sale channel within the admin. The error will appear as Unexpected Application Error! Unknown error. We are currently investigating.

Storefronts may currently be intermittently displaying error messages, or out of stock errors for combined listing products. Standard product listings are not currently impacted.

Some customers may experience issues when attempting checkouts using Shop Pay Instalments at this time.

Storefronts may be currently showing search results cannot load, some Shops have delayed or failed search operations.

We are currently aware of issues with access to admins, Shopify POS, and shopify.com not working as expected. We are working on a resolution.

Users may experience issues when trying to access the Shopify Admin, Checkouts, and Storefronts. These may appear as 500 errors.

Merchants may experience issues when trying to use Sidekick within the admin seeing errors such as: - Sidekick ran into an issue - Sidekick getting stuck in loops of thinking > analysing > processing > thinking > analysing > processing - This may also affect merchants abilities to access our support documentation through the help centre

We have received reports that some card readers are not connecting to Shopify POS. This is currently being investigated.

We are investigating an issue regarding email and mobile app notifications and will keep you updated. Emails sent to merchants, along with those from the Shop App to buyers, may currently be unavailable. This may affect logins via email. Additionally, Shopify mobile push notifications may not be delivered to merchants. Currently, emails from merchants to buyers and transactional push notifications from the Shop App continue to operate normally.