Shopify
Status Page
Last 30 Days
Incidents in the last 30 days
Interruption in service
Our network provider (Cloudflare) is experiencing an outage. We will update as soon as we have more information.
Interruption in service
Our network provider (Cloudflare) is experiencing an outage. We will update as soon as we have more information.
Some users may see store admins and storefronts load slowly
Some users located in the North America East region may note increased latency when trying to load storefronts and store admins. This issue is expected to impact users of a limited set of internet service providers. We are currently working with our networking vendor, Cloudflare, to resolve this issue. Cloudflare status page : https://www.cloudflarestatus.com/incidents/5wzshwx424cc
Monitoring mitigation for Admin and POS
Merchants experienced issues when trying to login to Shopify admin, POS, Mobile, and Shopify Support. Shopify deployed a mitigation at around 17:30 UTC which began recover of the service. It reached a stability point and has been stable since 19:15 UTC. Engineering teams are continuing to monitor the mitigation.
Some merchants are currently unable to contact our support teams through the Help Center due to t...
Some merchants are currently unable to contact our support teams through the Help Center due to technical issues. We are investigating and will keep you updated.
Some customers may encounter error messages due to an ongoing networking incident with Cloudflare
Customers may experience issues when trying to access some Shopify storefronts. This is a Third Party issue with Cloudflare. The error will appear as an "internal service error". Please see Cloudflare's own status page for the latest updates https://www.cloudflarestatus.com/
Some merchants are currently unable to purchase shipping labels
A 3rd party provider issue is impacting the ability to purchase labels from Purolator, DPD UK, BRT, Chronopost, Yodel, Seur and Australia Post. Shipping options are functional for customers at checkout; only the purchase and printing of shipping labels from the admin may be affected.
Live chat support temporarily unavailable due to issue with tooling provider Twilio
Our live chat support is temporarily unavailable due to a technical issue with our tooling provider, Twilio. We are working with them to resolve this issue and will keep you updated. Twilio is tracking the incident on their status page here: https://status.twilio.com/incidents/h8r790bym8xm Visit the Shopify Help Center at https://help.shopify.com/ to access our help documentation in the m...