Zoom

We are currently investigating a service degradation affecting Quality Management interaction services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We have identified service degradation with multiple Zoom services degradation and are working on a mitigation plan. We will continue to provide updates as we have them.

On 11/25/2025, Between 2:05 UTC to 2:30 UTC, A subset of users in Japan may have experienced issues with Zoom Phone functionality. Our Vendor resolved the issue and the affected services were restored.

A subset of users are experiencing intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Between 11/25/2025 18:00 UTC and 11/26/2025 04:48 UTC, a subset of users might have experienced audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Europe region. This incident has been resolved and the affected services have been restored. Our team will continue to monitor the situation closely and keep you informed of any further developments.

On 11/22/2025, between 3:24 UTC to 3:58 UTC, users may have experienced issues with Zoom Clips and Surveys in Singapore region. This incident has been resolved and the affected services have been restored.

We are currently investigating a service degradation with Zoom Phone outbound calls in Europe region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Users will experience issue with accessing the webpages of Zoom website. We are currently investigating and will provide updates as we have them.

A subset of users are experiencing delay and issue with joining Zoom Meetings. We are currently investigating and will provide updates as we have them.

Between 09:33 UTC - 09:35 UTC our monitoring detected a service degradation where subset of users might have experienced call issues using Zoom Contact Center. Issue has been resolved. We will continue to monitor and provide updates as we have them.